Vice President of Residential Services

7 days ago

Seattle, Washington, United States Columbia Hospitality Full time
Job Title: Vice President of Residential Services

Columbia Hospitality is seeking an experienced Vice President of Residential Services to lead our residential services division. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional resident experiences.

Key Responsibilities:
  • Support training and coaching for all levels of management within the residential services division
  • Direct management of several General Managers at individual communities as assigned
  • Demonstrate and encourage communication in a manner consistent with company values and culture
  • Create an environment to motivate, teach, develop managers, and encourage teamwork
  • Report regularly to Senior Leadership regarding each of their property's performance and opportunities
  • Proactively collaborate with People & Culture (HR) to drive talent management strategies to build or acquire critical capabilities to develop and transform the organization
  • Develop budgets and manage financials with all stakeholders inclusive of the Board of Directors for each community of which you are responsible for and Columbia Hospitality accounting
  • Regularly review monthly financial reports for each of your community's and attend monthly board meetings as directed for their properties to ensure that the annual budget is met
  • Regularly visit all properties to audit cleanliness, maintenance, service standards and safety/operating procedures
  • Develop strategies for continued growth and ever improving operation efficiencies and service excellence
  • Develops and implements strategies to enhance profitability and revenue generation
  • Identifies and creates partnerships with developers and ownership groups to drive new business and expand the Columbia Hospitality residential portfolio
  • Lead community transition efforts to effectivity onboard new communities into our management portfolio
  • Acts as point of contact for homeowner association Board of Directors during periods of transition and in support of community General Managers
  • Participates in community Board of Directors meetings, executive sessions, and other committee working sessions, as assigned
  • Ensure values aligned communication and prompt response and follow up to team member concerns
Requirements:
  • At least 10 years progressive experience in a General Manager/Director role managing multiple communities of similar operation (size, scope, style, market segment) which can include both hospitality and luxury condominium experience
  • Previous demonstrated success in multi-property or asset management with multiple management level reports
  • Proven business development experience generating revenue and organizational growth
  • Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals
  • Ability to effectively present information and respond to questions from team members, managers, clients, guests, or the general public
  • Excellent general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
  • Demonstrated financial management skills, including budget management, expense control, forecasting and analysis of financial statements
  • Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building
  • Proficient in computer software including Microsoft Office Suite (PowerPoint, Word, Excel) and BuildingLink
  • Excellent resident and homeowner orientation and focus on exceeding homeowner satisfaction
  • Demonstrated success in values aligned leadership
  • Occasional travel required
About Columbia Hospitality:

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

We are an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

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