Housing Support Coordinator
2 days ago
Catholic Charities of the Archdiocese of St Paul and Minneapolis is seeking a dedicated and compassionate individual to fill the role of Housing Support Coordinator.
Job Summary:The Housing Support Coordinator will serve as a liaison and provide exceptional customer service to residents, outside agency providers, and vendors. This role requires a self-motivated leader who is detail-oriented, trauma-informed, and culturally aware.
Key Responsibilities:- Provide a clean, safe, and supportive environment for residents, visitors, volunteers, and coworkers.
- Lead orientation and training of employees for the program's Housing Support Representatives.
- Partner with Program Management to ensure enforcement of program rules and policies.
- Assist with shift coverage gaps across shifts and sites within the housing division.
- Utilize conflict resolution and de-escalation skills to defuse crisis situations.
- Facilitate involvement with other community programs to promote Catholic Charities' services and establish strong community networks and partnerships.
- Assist with program development, management, and evaluation in conjunction with Program Management.
- Provide professional front desk services, including managing incoming calls, assisting residents with inquiries, and enforcing visiting policies.
- Administer medications according to established procedures and guidelines.
- Complete regular rounds to ensure safety and security.
- Respond to and handle issues in the best interest of the resident, building, and organization.
- Minimum of one year of directly related experience working with low-income populations, including those experiencing homelessness, unstable housing, and/or mental illness.
- High school graduate or equivalent.
- Ability to work with culturally diverse populations who are experiencing serious life challenges, chemical dependency.
- Developed sense of integrity and commitment to resident/tenant and customer satisfaction.
- Expertise in de-escalation techniques in a shelter milieu.
- Ability to accurately enter data into computer systems for reporting purposes.
- Good verbal and written communication skills.
CPR certification is required. The position requires the ability to lift up to 25lbs without assistance and to work in a fast-paced environment.
Catholic Charities is an equal opportunity employer.
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