Customer Service Representative
3 days ago
Fidelity Investments is seeking a talented Customer Service Representative to join our team. As a key member of our customer service team, you will play a critical role in delivering exceptional service to our clients, helping them achieve their financial goals.
About the RoleThis is a full-time hourly phone position that requires a consistent balance of remote and on-site participation in our Regional Center location. You will be responsible for assisting customers with a broad range of needs, including answering questions about their account balance and helping to make withdrawals, transfer funds, or find resources.
What You'll Do- Provide exceptional customer service and communication via voice or digital channels.
- Assist customers with a variety of needs, including account inquiries and transactions.
- Work collaboratively with a team to achieve customer satisfaction and resolve issues.
- Participate in ongoing training and development to enhance your skills and knowledge.
- A comprehensive training program to help you develop the skills and knowledge you need to succeed in this role.
- A competitive hourly rate and opportunities for overtime.
- A dynamic and supportive work environment with a team of experienced professionals.
- Opportunities for career growth and advancement within the company.
- Ability to establish rapport and relationships through effective communication.
- Listening and compassion skills to support the challenges of our diverse customers.
- Adaptability and flexibility to succeed in various work environments.
- Ability to handle a variety of situations and conversations driving towards a resolution suitable for all.
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today. We look forward to hearing from you
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