Customer Support Representative
1 month ago
Fidelity Investments is seeking a highly motivated and customer-focused Customer Support Representative to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients, helping them achieve their financial goals.
About the Role:
This is a full-time, hourly phone position that requires excellent communication and interpersonal skills. You will be responsible for handling customer inquiries, resolving issues, and providing personalized support to our clients. As a Customer Support Representative, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with a team of professionals who share your passion for delivering exceptional customer service.
Key Responsibilities:
- Provide exceptional customer service through phone, email, and chat channels
- Resolve customer inquiries and issues in a timely and professional manner
- Collaborate with internal teams to resolve complex customer issues
- Develop and maintain a deep understanding of our products and services to provide accurate and informed support
- Meet or exceed performance metrics and quality standards
Requirements:
- 1+ year of customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Proficiency in navigating technology systems and tools
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.
About Fidelity Investments:
Fidelity Investments is a leading provider of financial services and products, serving individuals, families, and institutions. We are committed to helping our clients achieve their financial goals and live their best lives.
Equal Opportunity Employer:
Fidelity Investments is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all.
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