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Customer Success Specialist (Sales)
This role is a key part of our team at Jobot, where we're dedicated to providing exceptional service to our customers in the Floor Manufacturing industry.
As a Customer Success Specialist (Sales), you'll be responsible for managing and enhancing the customer experience, developing long-term relationships with clients, and identifying opportunities for growth.
This position requires bilingual fluency in English and Spanish, as you'll be providing support to our Latin America customers.
Key responsibilities include:
- Developing and maintaining strong relationships with customers
- Understanding customer needs and ensuring their satisfaction with our products and services
- Utilizing HubSpot to manage customer interactions, track orders, and maintain customer records
- Providing bilingual support to our Latin America customers
- Conducting cold calling to potential customers
- Providing exceptional client support and resolving any issues that arise
- Continuously seeking feedback from customers to improve our products and services
Requirements for this role include:
- A minimum of 5 years of experience in a customer service role, preferably in the manufacturing industry
- Proven experience with HubSpot or similar CRM software
- Bilingual fluency in English and Spanish
- Strong client support skills and the ability to resolve issues efficiently
- Knowledge of order tracking processes and systems
We're looking for a passionate and dedicated individual who is committed to providing the best possible experience for our customers.
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