Customer Service Representative

4 weeks ago


Smithfield, Rhode Island, United States Fidelity Investments Full time
Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Financial Customer Associate. In this role, you will have the opportunity to make a meaningful impact in the lives of our customers by providing exceptional service and support.

Key Responsibilities:

  • Provide outstanding customer service and support via phone and digital channels
  • Assist customers with a range of financial services, including account maintenance, withdrawals, and education
  • Develop and maintain strong relationships with customers to ensure their financial well-being
  • Work collaboratively with the team to achieve business objectives and improve customer satisfaction

Requirements:

  • 1+ year of customer service experience
  • High school diploma or equivalent required
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Excellent communication and interpersonal skills

What We Offer:

  • A comprehensive training program to develop your skills and knowledge
  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and supportive team
  • Professional growth and development opportunities

Our Culture:

We value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. We are committed to creating a diverse and inclusive work environment that fosters growth, learning, and success.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

About Fidelity Investments:

Fidelity Investments is a leading provider of financial services and a top employer in the industry. We are committed to helping our customers achieve their financial goals and live their best lives.



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