Customer Service Representative

1 month ago


Smithfield, Rhode Island, United States Fidelity Investments Full time
About This Role

This position offers a unique opportunity to develop your career in the financial services industry. As a Customer Relationship Advocate, you will be responsible for providing exceptional customer service and support to our valued clients.

You will work closely with our team of licensed professionals to ensure that our clients receive the highest level of service and support. This includes handling inbound phone calls, responding to client inquiries, and resolving complex issues in a timely and efficient manner.

We are committed to building a diverse workforce and creating an inclusive environment where everyone feels valued and supported. Our benefit programs are designed to help you balance your work and personal life, including options for education assistance, health insurance, and retirement savings.

Key Responsibilities
  • Provide exceptional customer service and support to clients via phone, email, and chat.
  • Work collaboratively with our team to resolve complex issues and improve client outcomes.
  • Stay up-to-date on industry developments and product knowledge to provide informed advice and guidance.
  • Develop strong relationships with clients to build trust and loyalty.

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, plus benefits and opportunities for growth and development.

About Us

Fidelity Investments is a leading provider of investment products and services to individuals, institutions, and financial advisors. We have been recognized as one of the best places to work by Glassdoor and Forbes.

We value honesty, integrity, and the safety of our associates and customers. Certain roles may require candidates to undergo a background investigation and credit check.



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