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IT Support Specialist

1 month ago

Austin, Texas, United States Dropoff Full time
Job Description

Dropoff is a leading provider of same-day delivery services, partnering with national leaders in healthcare, retail, and industrial sectors. We are transforming the delivery experience, with a sophisticated logistics platform that enables businesses to gain visibility into their deliveries and improve customer experience.

The ideal candidate will provide comprehensive technical support and guidance to ensure seamless operations across the organization. This role will involve setting up and managing devices, troubleshooting, providing software and hardware support, lite AWS admin, and administering security protocols.

Key Responsibilities:

  • Manage and troubleshoot user accounts, access issues, and permissions in Google Workspace, ensuring smooth operations across all tools.
  • Configure, manage, and secure company-owned devices, ensuring proper enrollment and policy compliance across various operating systems.
  • Oversee the administration of workstations and laptops, ensuring systems are up to date with the latest software, patches, and security measures.
  • Provide remote troubleshooting and technical support for employees across the organization, ensuring quick resolutions for hardware or software issues.
  • Configure and set up new devices for employees, ensuring systems are pre-installed with necessary software and tools.
  • Manage Apple hardware warranties, initiate repair requests, and oversee the repair process for all Apple products used within the company.
  • Manage AWS account, troubleshoot access, connectivity issues, and integration issues.

Qualifications and Experience:

  • Proven experience in IT support or a similar technical role.
  • Proficiency in managing G-Suite (Google Workspace) and Slack.
  • Experience with MDM tools like Jamf, Microsoft Intune, or similar platforms.
  • Solid understanding of security best practices, including security training and incident recovery.
  • Strong verbal and written communication skills to guide users through technical issues.
  • Strong technical knowledge of macOS and Windows environments, including machine setup and troubleshooting.
  • Experience with Apple Care and handling Apple Warranty/Repair claims.
  • Ability to work independently and collaborate with a remote team.

Dropoff Benefits:

  • Stock options (every employee is an owner in the company).
  • Competitive Healthcare Plan for you and your dependents.
  • Flexible vacation policy (work/life balance is important to us).
  • Culture (We are an inclusive team who celebrates our unique talents).
  • Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles).

Dropoff is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.