Administrative Support Specialist
5 days ago
Job Summary
As an Administrative Support Specialist at the University of Texas at Arlington, you will provide customer service and administrative support to industrial permitting activities in the Water Quality Division. Your primary responsibilities will include contacting customers and applicants about individual renewal permit applications, aggregate production operation (APO) registrations, general permit notices, and permit by rule authorization applications. You will ensure completeness, accuracy, and compliance with state and federal rules, policies, and guidelines.
Responsibilities
- Assist with preparation of letters, responses, and notices for individual renewal permits;
- Generate registrations for APOs and authorization certificates for general permits;
- Update application and permit data in various databases;
- Answer incoming calls from both internal and external agency customers regarding agency policies and procedures, status of applications, or billing concerns;
- Assist with rule and policy questions from applicants, their representatives, and the public via phone and email;
Requirements
- Bachelor's degree with one year of complex administrative support experience or high school diploma or equivalent with five years of increasingly responsible administrative, secretarial, and clerical experience;
- Equivalent combination of education and relevant experience may be substituted as appropriate;
- Experience answering, screening, and routing phone calls and emails;
- Helping customers with technical questions;
- Data entry and preparing correspondence, reports, forms, and other documents.
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