AV Support Specialist

1 month ago

Austin, Texas, United States Diverse Lynx Full time
Job Title: AV Support Technician

At Diverse Lynx LLC, we are seeking a highly skilled AV Support Technician to join our team. As an AV Support Technician, you will be responsible for providing technical support for our video conferencing and event services.

Key Responsibilities:
  • Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
  • Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
  • Basic understanding of networking and network protocols.
  • Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing.
  • Troubleshoot and resolve video conferencing and event service incidents, including RMA's, and hardware/software issues.
  • Process service requests within the Video and Event Services area.
  • Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms.
  • Schedule, setup, and disconnect video conferences for internal and external meetings.
  • Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
  • Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
  • Conduct equipment audits including c-suite spaces.
  • Follow defined processes and ensure that the processes are adhered to by the team.
  • Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
  • Must be a self-starter with the ability to work independently and as part of a team. Will be working second shift.
  • Strong time management, prioritization, and analysis skills. Ability to multi-task.
  • Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
  • Understanding and troubleshooting Crestron, Bi-Amp and Extron, and Allen and Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung.
  • Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
  • Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.

Requirements:

4-6 years of experience in AV support and video conferencing.

Keywords: AV Support Technician, Video Conferencing, Audio Visual, IT Support, Technical Support, AV Systems, AV Support Engineer, Video Conferencing Support Specialist, Audio Visual Support Specialist, IT Support Specialist - Video Conferencing.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence, and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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