Application Support Specialist

4 weeks ago


Austin, Texas, United States Cognizant North America Full time

Job Title: Application Support Specialist

About the Role:

This onsite position is open to any qualified applicant in the United States. The successful candidate will be responsible for providing technical support for cloud and infrastructure services.

Responsibilities:

  • Reproduce the bug reported by end user
  • Use internal tools to gather additional information such as exception messages
  • Troubleshoot the issue with the additional information
  • Document the findings in the ticket in a structured manner
  • Review knowledge articles old tasks with similar errors review workplace posts to seek potential solutions
  • Resolve if a solution is found
  • Escalate to corresponding on call based on the issue
  • Should be able to manually correlate bug reports and merge similar bugs into one parent ticket
  • Should have prior experience or understanding of running SQL queries and analyzing SQL query output
  • Based on SQL query outputs able to isolate the issue then determine the priority of the issue and decide on next steps
  • Must be familiar and comfortable with chats written communication to be strong
  • Provide general triage support for a wide variety of technical issues and bug reports
  • Act as the primary liaisons and first responders for bug reports

Qualifications:

  • Demonstrate excellent problem-solving abilities and attention to detail.
  • Exhibit good communication skills to effectively interact with team members and end-users.
  • Prior experience or understanding of running SQL queries and analyzing SQL query output
  • Must be familiar and comfortable with chats written communication to be strong
  • Must be able to understand access issues compare two users to find out missing access and grant access

Benefits:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan


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