Automotive Operations Supervisor

2 weeks ago

California, Missouri, United States Midas International Full time

Automotive Operations Supervisor

At Midas International, we are committed to delivering exceptional services to our customers' vehicles, focusing on inspection, diagnosis, and repair, backed by our skilled technicians with ASE Certifications and extensive automotive experience.

The Automotive Operations Supervisor plays a crucial role in overseeing business functions and store performance, ensuring safety, efficiency, and accountability for profit and loss. This position emphasizes customer satisfaction, retention, and the expansion of both existing and new clientele. Additionally, the Supervisor is responsible for managing overall operations, including cost control, inventory oversight, environmental compliance, and, most importantly, maintaining a safe working environment.

We seek an experienced leader with an entrepreneurial mindset who will take charge of operations, financial outcomes, team morale, and growth strategies. The ideal candidate should possess a college degree or relevant coursework (preferred), a minimum of three years in the automotive repair sector, supervisory or management experience, a background in continuous improvement, P&L accountability, and outstanding interpersonal skills.

Key Responsibilities

  • Recruit, hire, train, motivate, evaluate, schedule, and mentor employees.
  • Provide outstanding customer service while actively listening and advising customers.
  • Follow up with customers regarding services requested and estimated completion times.
  • Conduct thorough vehicle inspections and provide comprehensive recommendations, including creating computerized repair orders and sourcing necessary parts.
  • Discuss pricing estimates with customers and promote shop service specials.
  • Lead, manage, and train the team in alignment with our company’s vision, purpose, core values, and employee creed.
  • Oversee all sales, accounting, and clerical functions performed by Service Advisors.
  • Supervise technicians in the inspection, diagnosis, and repair of domestic, European, and Asian vehicles.
  • Maintain accurate inventory counts and manage any inventory discrepancies.
  • Ensure the overall cleanliness and organization of the facility, adhering to environmental regulations.
  • Manage employee payroll, including record-keeping of hours and scheduling.
  • Update and submit daily sales reports to corporate management.

Qualifications

  • General knowledge of automotive systems and repair.
  • Proficient in POS systems and internet applications.
  • Demonstrated leadership capabilities.
  • Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
  • Possession of a valid driver's license.

As a leading provider of automotive services, Midas International is dedicated to fostering career development and building strong relationships within the communities we serve. We offer extensive opportunities for growth and the chance to develop expertise in various automotive services.

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