Clinical Account Executive

2 weeks ago

Orchard Park, New York, United States Quest Diagnostics Full time

Position Overview:

At Quest Diagnostics, we are dedicated to providing exceptional solutions that empower both patients and healthcare professionals. Our diagnostic testing, information, and services are crucial in aiding informed healthcare decisions, often involving significant implications that demand sensitivity, professionalism, and a steadfast commitment to service. We strive to bring clarity and hope to our clients.

As a member of our Sales Team, you will represent a leading organization in the healthcare industry, where you can enhance your expertise and capabilities. Your role will allow you to exemplify professionalism, motivate your peers, and genuinely care about the impact of our work on the lives we touch.

Our Sales Teams serve as the public face of Quest Diagnostics, and we prioritize the development and support of their skills. With a diverse customer base, you will enjoy the flexibility to manage your schedule while confidently promoting a reputable and trusted brand. Our structure encourages repeat business and referrals, backed by excellent support, competitive compensation, and comprehensive benefits.

Key Responsibilities:

  • Oversee accounts through regular business evaluations of service, logistics, and supplies to ascertain customer requirements.
  • Foster sales growth in established key accounts by identifying and pursuing new sales opportunities.
  • Maintain customer loyalty by nurturing relationships with existing accounts and managing a substantial portfolio.
  • Drive expansion within assigned Key Accounts.
  • Prepare and deliver Customer Business Reviews.
  • Identify and pursue up-selling and cross-selling opportunities in collaboration with Specialty Account Executives and Sales Directors.
  • Engage with specialty account executives on intricate clinical discussions.
  • Collaborate with the Customer Solutions Group to prioritize and resolve customer service challenges.
  • Escalate unresolved service issues as necessary.
  • Utilize available tools and resources, including data analytics and marketing support, to enhance sales strategies.
  • Educate customers on new technologies and laboratory testing advancements.
  • Ensure adherence to company policies and regulatory requirements.
  • Maintain effective communication with Sales Directors, Specialty Account Executives, and customers.

Administrative Duties:

  • Accurately project monthly and quarterly sales figures.
  • Effectively manage sales pipeline using the designated platform.
  • Consistently fulfill administrative tasks, including expense and sales reporting.
  • Complete all required training within specified timelines, demonstrating proficiency.
  • Ensure compliance with company policies and regulations.

Qualifications:

Required Experience:

  • A minimum of 3 years of sales experience with account management responsibilities.

Knowledge and Skills:

  • Familiarity with the healthcare sector and fundamental business economics.
  • Ability to cultivate and maintain robust customer relationships, alongside strong organizational and planning skills.
  • Exceptional verbal and written communication and presentation abilities.
  • Proficient in Microsoft Office and other relevant software.

Education:

Bachelor's Degree (Required)

The compensation range for this role is competitive, complemented by a sales incentive plan. Salary offers are determined based on various factors, including relevant skills, experience, education, and applicable certifications.

Benefits Information: We take pride in offering comprehensive benefits and programs to support our employees and their families in leading healthy and fulfilling lives.

Our compensation and benefits packages are designed to promote overall employee wellness, encompassing physical, financial, and professional development aspects. Benefits may include:

  • Medical/Prescription Coverage
  • Dental and Vision Insurance
  • Flexible Spending Accounts (FSAs)
  • 401(k) Plan with Company Match
  • Employee Stock Purchase Plan (ESPP)
  • Life Insurance Options
  • Short- and Long-Term Disability Plans
  • Wellness Resources
  • Educational Assistance Programs
  • Paid Time Off

Equal Employment Opportunity:
Quest Diagnostics is an equal opportunity employer. We are committed to recruiting, hiring, and promoting qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by law.

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