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Hotel Guest Services Representative

1 month ago

Fort Lauderdale, Florida, United States Hilton Hotels & Resorts Full time
Job Summary

We are seeking a skilled Guest Service Agent to join our team at Hilton Hotels & Resorts. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our valued guests.

Key Responsibilities
  • Greet and register guests in a friendly and efficient manner
  • Assist guests with check-in and check-out procedures
  • Provide information and recommendations on hotel amenities and services
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Work collaboratively with other departments to ensure a positive guest experience
Requirements
  • High school diploma or equivalent required
  • Previous experience in a customer service or hospitality role preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic computer skills and knowledge of hotel software systems

What We Offer

As a Guest Service Agent with Hilton Hotels & Resorts, you will enjoy a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.