Guest Services Director

2 months ago

Fort Lauderdale, Florida, United States Wyndham Destinations Full time

Job Summary:

The Rooms Manager is a key leadership role responsible for the daily operation of the resort's Housekeeping and Guest Services departments. This position requires strong leadership skills, strategic thinking, and excellent communication abilities.

Key Responsibilities:

  • Oversee the daily operation of Housekeeping and Guest Services departments, ensuring high standards of cleanliness and guest satisfaction.
  • Manage staffing levels, schedules, and payroll costs to achieve maximum productivity and profitability.
  • Communicate priorities to staff through daily and weekly meetings, ensuring guest satisfaction levels meet company goals.
  • Identify areas of process improvement to ensure efficient processing for the team and guests.
  • Manage strict room inventory to achieve highest possible room occupancy percentage.
  • Manage guest accounts, ensuring correct rates are applied, and appropriate rate authorization is obtained where necessary.
  • Review incoming groups to ensure all blocking needs and front office requirements are met.
  • Own and manage the Internal Audit process, ensuring departmental compliance with Quality Assurance, Loss Prevention, and safety standards procedures.
  • Manage and support all financial aspects of the department, including preparing annual department budget and maintaining cost control.

Requirements:

  • Strong leadership skills, including the ability to effectively coach, mentor, and train staff.
  • Strategic thinking and excellent communication skills.
  • 2 to 5 years of hotel/resort experience.
  • Proficiency in Microsoft Excel, Word, and Outlook.

Benefits:

  • Comprehensive health and welfare benefits, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, and 401k with employer match.
  • Flexible paid time off, parental leave, and holidays.
  • Wish day paid time to volunteer at an approved organization of your choice.
  • Employee Assistance Program and Wellness program.

About Us:

Wyndham Destinations is a leading hospitality company that puts the world on vacation. Our mission is to deliver exceptional experiences for millions of travelers worldwide. We offer a diverse range of benefits and opportunities for growth and development in a dynamic and inclusive environment.

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