Client Relations Specialist

4 weeks ago


New York, New York, United States SwimJim, Inc. Full time
Job Overview

SwimJim, Inc. is seeking a highly skilled Client Relations Professional to join our team. This role will be responsible for providing exceptional client service, ensuring seamless communication, and maintaining a high level of customer satisfaction.

The ideal candidate will possess excellent telephone skills, superb written and verbal communication, and impeccable manners. They will be able to stay focused and cool under pressure, while maintaining attention to detail and a positive attitude.

Key Responsibilities:

  • Answer client phone calls for new and returning student scheduling
  • Respond to email inquiries with grace, professionalism, and accuracy
  • Maintain integrity, accuracy, and confidentiality of client information database
  • Understand student needs based on parent descriptions and match students with the best class
  • Easily alternate between team player and individual self-starter
  • Feel comfortable contacting clients regarding financial issues and finding solutions
  • Schedule and bill clients for high-end home pool lesson programs
  • Connect with schools and other community institutions
  • Work on pool decks to help check-in clients

Benefits:

  • Company pays 50% of individual coverage health insurance premiums after 3 months of employment
  • Paid company holidays
  • Up to 12 paid days off each year for vacation, personal, sick, or bereavement

Location:

Our small, casual, home-based office is located near the Upper West Side subway, and our pool facilities are close by.

CONTACT:

Interested and qualified candidates should email their resume and cover letter. We are an equal opportunity employer.



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