Client Relations Coordinator

3 weeks ago


New York, New York, United States Hermès Full time

About the Role:

We are seeking a highly skilled Client Relations Coordinator to join our team. As a key member of our Client Relations team, you will be the first point of contact for our clients, providing exceptional customer service and support.

Key Responsibilities:

  • Answer phone, email, and live chat inquiries with impeccable communication skills
  • Display and implement product knowledge, conveying the Herms style, values, and vision
  • Follow-up and resolve all client issues and inquiries in a timely manner
  • Respond to client voicemails and place online orders
  • Resolve delivery issues related to e-Commerce orders
  • Maintain confidentiality and company policies for data protection and security

Requirements:

  • Saturday and Sunday open availability
  • 1-2 years of experience in a similar call center and/or customer service environment
  • Team player with excellent communication skills and ability to multitask
  • Proven ability to exercise appropriate judgment and attention to detail

About Us:

Herms is an independent, family-owned French house that employs nearly 20,000 people worldwide. We are committed to being a Maison for All, a home where we make efforts to generate, support, and advance the values of diversity, inclusion, and family both within our own walls and in the wider world.



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