Client Relations Coordinator
3 weeks ago
About the Role:
We are seeking a highly skilled Client Relations Coordinator to join our Ecommerce Department. As the first point of contact for our clients, you will be responsible for providing exceptional customer service and resolving any issues that may arise.
Key Responsibilities:
- Answer phone, email, and live chat inquiries in a timely and professional manner
- Display and implement product knowledge to convey the Herms style, values, and vision
- Follow-up and resolve all client issues and inquiries in a timely manner
- Respond to client voicemails and place online orders
- Resolve delivery issues related to e-Commerce orders
- Maintain confidentiality and company policies for data protection and security
About You:
We are looking for a team player with excellent communication skills, both verbal and written. You should have a strong ability to exercise appropriate judgment and a high level of attention to detail. Knowledge of French and/or Mandarin is a plus.
What We Offer:
Seasonals are paid an hourly rate of US $20.00. A Full-Time Internship will be scheduled for 37.5 hours - 40 hours per week.
About Us:
Herms is an independent, family-owned French house that employs nearly 20,000 people worldwide. We are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world.
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