Customer Service Representative

6 days ago


Woodbridge, New Jersey, United States Plymouth Rock Assurance Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Plymouth Rock Assurance. As a key member of our Customer Solutions Center, you will be responsible for providing exceptional service to our policyholders, agents, and third-party contacts.

Key Responsibilities

  • Answer questions and resolve issues related to policies, coverages, and premiums in a timely and professional manner.
  • Deliver first call resolution and make it easy for customers to do business with us.
  • Develop and maintain in-depth knowledge of our products, including auto, homeowner, and umbrella insurance.
  • Accurately enter and update policy information into our systems and handle phone inquiries.
  • Build and maintain strong relationships with agents and companies.
  • Perform research and initiate changes/corrections to customer policies according to established procedures and sound business judgment.
  • Meet and/or exceed customer and agent expectations by providing professional and efficient service at all times.

Requirements and Qualifications

  • Above-average interpersonal, listening, communication, and organizational skills.
  • Good analytical and decision-making skills.
  • Excellent computer/data entry and general math skills.
  • High energy and motivation to follow up and take ownership.
  • Flexibility and ability to work under pressure.
  • Willingness and ability to learn new functions within the Customer Solutions Center.
  • The ability to communicate in Spanish is a plus
  • College degree and/or NJ Property & Casualty license are a plus.

About Plymouth Rock Assurance

Plymouth Rock Assurance is a leading provider of personal and commercial auto and homeowner's insurance in the Northeast and mid-Atlantic regions. We are committed to delivering exceptional service and building long-term relationships with our customers, agents, and employees. Our company culture values professionalism, teamwork, and continuous improvement.



  • Woodbridge, New Jersey, United States HomeTeam Pest Defense Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at HomeTeam Pest Defense. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key...


  • Woodbridge, New Jersey, United States LMK Recruiting Full time

    Job OverviewWe are seeking an experienced Customer Service Representative to join our team at LMK Recruiting. The ideal candidate will have a strong background in sales and customer service, with excellent communication and problem-solving skills.Key ResponsibilitiesConfirm and schedule appointments with customersDispatch sales representatives to meet with...


  • Woodbridge, New Jersey, United States Plymouth Rock Assurance Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Plymouth Rock Assurance. As a Customer Service Representative, you will be responsible for providing exceptional service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.Key...


  • Woodbridge, New Jersey, United States PeopleShare Inc Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Solutions Center, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving their issues in a timely and...


  • Woodbridge, New Jersey, United States Walkerind Full time

    Customer Service RepresentativeWalker Environmental is seeking a dynamic individual to join our Customer Service Team in Woodbridge, ON. As a Customer Service Representative, you will be responsible for delivering front-line customer service support for our food industry customers across Canada.Key Responsibilities:Dispatch drivers and vehicles to routine...


  • Woodbridge, New Jersey, United States Plymouth Rock Assurance Full time

    Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Plymouth Rock Assurance. As a Customer Service Representative, you will play a critical role in delivering exceptional customer service and support to our policyholders.Key Responsibilities:Policy Processing: Process policy change...


  • Woodbridge, New Jersey, United States Spherion Full time

    Job Title: Customer Care RepresentativeSpherion of NJ is now seeking highly skilled Customer Care Representatives for in-office positions located in Woodbridge, NJ.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work in a dynamic service center environment. As a Customer Care Representative, you will be...


  • Woodbridge, New Jersey, United States Plymouth Rock Assurance Full time

    {"title": "Customer Service Representative", "description": "Job SummaryPlymouth Rock Assurance is seeking a highly skilled Customer Service Representative to join our team in the Customer Solutions Center. As a key member of our team, you will be responsible for providing exceptional customer service to our policyholders, agents, and third parties.Key...


  • Woodbridge, New Jersey, United States Plymouth Rock Assurance Full time

    {"Job Title": "Customer Service Representative", "Job Description": "About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Plymouth Rock Assurance. As a key member of our Customer Solutions Center, you will be responsible for providing exceptional service to our customers, agents, and third...


  • Woodbridge, New Jersey, United States Plymouth Rock Assurance Full time

    {"Job Title": "Customer Service Representative", "Job Description": "About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Plymouth Rock Assurance. As a key member of our Customer Solutions Center, you will be responsible for providing exceptional service to our customers, agents, and third parties.Key...


  • Woodbridge, New Jersey, United States Spherion Full time

    Customer Care Representative Job DescriptionSpherion of NJ is seeking a Customer Care Representative for an in-office position in Woodbridge, NJ. This role involves handling a high volume of inbound calls from customers, agents, and third parties, as well as processing policy change requests and working on project assignments in the Customer Solutions...


  • Woodbridge, New Jersey, United States PeopleShare Full time

    Job Title: Call Center RepresentativeJoin PeopleShare, the leading staffing agency in the region, and take on a challenging role as a Call Center Representative. In this position, you will be responsible for providing exceptional customer service to clients, answering their inquiries, and resolving their issues in a timely and professional manner.Job...


  • Woodbridge, New Jersey, United States Walkerind Full time

    Customer Service RepresentativeWalker Environmental is seeking a dynamic individual to join our Customer Service Team in Woodbridge, ON. As a member of our logistics team, you will be delivering front-line customer service support for our food industry customers located across Canada.Key Responsibilities:Dispatch drivers and vehicles to routine and emergency...


  • Woodbridge, New Jersey, United States HomeTeam Pest Defense Full time

    {"h1": "Customer Service Representative", "p": "At HomeTeam Pest Defense, we put people first. We are an essential service that provides remote work opportunities two weeks a month. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in delivering exceptional customer experiences, you could be HomeTeam's next...


  • Woodbridge, New Jersey, United States Plymouth Rock Assurance Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Care Representative to join our team at Plymouth Rock Assurance. As a key member of our Customer Solutions Center, you will be responsible for providing exceptional service to our customers, agents, and third parties.Key ResponsibilitiesAnswer customer inquiries and resolve issues in a...


  • Woodbridge, New Jersey, United States PeopleShare Inc Full time

    Unlock Your Career PotentialAre you a recent graduate looking for a dynamic work environment or a seasoned professional seeking stability? Look no further! Our growing insurance company is seeking a Customer Care Representative to join our team.Job DetailsThe Customer Service department operates from 8:00am-7:00pm, with flexible shifts available. You'll have...


  • Woodbridge, New Jersey, United States Plymouth Rock Assurance Full time

    Job Summary: As a Customer Care Representative at Plymouth Rock Assurance, you will be responsible for providing exceptional customer service to our policyholders. This role requires a strong understanding of our products and services, as well as excellent communication and problem-solving skills.Key Responsibilities:Answer questions regarding policies,...


  • Woodbridge, New Jersey, United States PeopleShare Inc Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at PeopleShare Inc. As a key member of our Customer Solutions Center, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.Key Responsibilities:Policy Knowledge: Develop...


  • Woodbridge, New Jersey, United States TEKsystems Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at TEKsystems. As a key member of our maintenance department, you will be responsible for handling a high volume of phone calls and providing exceptional customer service to our residents.Key Responsibilities:Answering phone calls and responding to customer...


  • Woodbridge, New Jersey, United States Walkerind Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Walkerind. As a key member of our logistics team, you will be responsible for delivering exceptional customer service support to our food industry customers across Canada.Key ResponsibilitiesDispatch drivers and vehicles to routine and...