SNO Mass Service Coordinator

3 weeks ago


Hyannis, Massachusetts, United States Housing Assistance Full time
Housing Opportunities Role

We are seeking an experienced Housing Opportunities Specialist to join our team at HAC. In this critical role, you will play a key part in supporting families with mobile vouchers access affordable housing opportunities in areas of opportunity.

Responsibilities:
  1. Deliver high-quality SNO Mass Services, encompassing outreach, intake/assessment, case management, housing search, and placement, as well as stabilization efforts
  2. Develop and implement strategies to motivate and support program participants, ensuring they reach their full potential
  3. Plan and lead workshops and training sessions to educate stakeholders about housing barriers and available resources
  4. Establish and maintain strong relationships with landlords to promote program participation and successful outcomes
  5. Collaborate with internal teams to coordinate leasing and inspection activities, driving efficiency and effectiveness in service delivery
Rent Increases and Tenant Approval Process:
  1. Manage rent increase requests from landlords, tracking and reviewing them according to program guidelines
  2. Evaluate and determine reasonable rent levels, balancing landlord needs with participant affordability
  3. Negotiate rent agreements with landlords to secure affordable housing options for program participants
  4. Make informed decisions on rent increase requests, weighing program criteria against participant eligibility
Landlord Support:
  1. Offer assistance to landlords in meeting program requirements, preventing non-compliance and associated penalties
  2. Address inquiries and complaints from landlords in a timely, professional manner
  3. Process changes in ownership to maintain accurate records
Ongoing Responsibilities:
  1. Promote participation in complementary programs and initiatives offered by HAC to amplify available resources and support
  2. Maintain accurate, up-to-date client files to facilitate seamless service delivery
  3. Participate in mandatory meetings, training sessions, and workshops to stay abreast of industry best practices and program updates
Requirements:
  1. Demonstrate exceptional organizational and time-management skills to efficiently prioritize tasks and handle multiple responsibilities
  2. Employ effective counseling and assessment techniques to empower program participants and drive desired outcomes
  3. Exhibit familiarity with regional characteristics (transportation, school systems, amenities, services) to provide tailored guidance and support
  4. Hold a valid Massachusetts driver's license to facilitate on-site visits and program activities
  5. Utilize strong written and verbal communication skills to collaborate with stakeholders and achieve shared objectives

Estimated Salary Range: $24-$26/hour (approximate)



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