Technical Consultant
2 days ago
We are seeking a highly skilled Technical Consultant to join our Rapid Diagnostics, Infectious Disease division. As a Technical Consultant, you will play a critical role in providing technical and clinical training on Abbott's Infectious Disease products, including instruments and visual read tests.
Key Responsibilities- Provide on-site technical and clinical training on all Abbott Infectious Disease products
- Provide on-site customer assistance in the performance of verification studies in compliance with local, state, and federal regulations
- Create consultative, advising relationships with customers regarding technically relevant issues, product utilization, and optimizing technical processes
- Eloquently communicate Abbott's message at the highest-level customer meetings
- Anticipate customers' needs and provide solutions for seamless integration of products and best lab practices
- Present professional educational programs to medical and laboratory staff as needed
- Communicate and collaborate with team members in discovering and managing troubleshooting events
- Communicate to peers new advances or changing trends identified in the healthcare marketplace
- Assist sales with in-servicing and continuing education in key accounts to ensure correct technique is maintained and that the medical/lab staff understands the clinical utility and benefit of rapid turnaround time of the product(s)
- Proactively follow up and identify at-risk accounts to Technical Services and to the appropriate sales account owner and recommend strategies and suggestions to retain such accounts
- Responsible for identifying sales opportunities within accounts, both for new products and expansion of current products
- Assist with product training of sales, marketing, and Technical Service staff
- Conduct workflow analysis for large clinics and hospitals to guide decision making and to create efficient workflows to improve turnaround times and customer satisfaction
- Proactively participates and attends monthly Technical Consultant calls, company and professional meetings, and educational webinar calls
- Bachelor of Science degree in Medical Technology or Bachelor of Science Degree in Nursing from an accredited college or university or directly equivalent degree
- Registered Medical Technologist or Registered Nurse in state of residence
- Minimum of 3 years continuous experience as a Medical Technologist in a clinical lab environment or as a Registered Nurse in a critical-care or infectious disease environment
- At least one year of related implementation or Point-of-Care Testing experience
- Competent in computer operation including Microsoft Word, Excel, PowerPoint, and Outlook in addition to PDF files
- Outstanding written and verbal communication skills, including a demonstrated ability to clearly and effectively teach complex subjects to a diverse audience
- Ability to work with a diverse team on multiple tasks is critical
- Management, supervisory, or POCC experience preferred
- Advanced degrees and/or Sales experience preferred
- 5 years of Medical Technologist or Registered Nurse experience
- Extensive Point-of-Care Testing or infectious disease knowledge
- Proven excellence in customer service, training, and troubleshooting skills
- Familiarity with infectious disease, point-of-care testing, and an understanding of sales is highly desirable
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