IT Support Specialist II
4 weeks ago
The IT Support Specialist II is a key member of our team at Boys & Girls Clubs of Greater Milwaukee, focused on leveraging technology to enhance staff, club, and program efficiency, effectiveness, and engagement.
This role involves working on-site and remotely to provide support to our staff, clubs, and programs across the Greater Milwaukee Area.
Key Responsibilities:
Monitor, prioritize, and triage new support tickets
Provide end-user device support, including builds, troubleshooting, patches, and app installations
Support our fleet of Chromebooks
Offer printer and copier support
Assist with event and meeting setup and support
Troubleshoot basic LAN, WAN, and Wi-Fi issues
Administer Active Directory Users and Computers
Maintain asset inventory
Perform other duties as assigned by the Manager of IT
Requirements:
Strong communication skills and a positive attitude
Experience supporting Microsoft Active Directory, including user administration, DNS administration, DHCP administration, and Group Policy administration
Familiarity with Microsoft Azure and Office 365
Ability to configure and provide basic troubleshooting for network devices, such as switches and WAPs
Experience with Microsoft Server, Windows 10, and Windows 11
Valid WI driver's license, a vehicle for work, and meeting state-required automobile insurance minimums
This position requires regular standing, walking, carrying, climbing, crouching, crawling, and lifting over 50 pounds.
Occasional after-hours and weekend availability may be required.
Education:
IT-related Associate's Degree or comparable certifications/experience
2-3 years of experience (3-5 years without a degree)
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee is active and will regularly be required to stand, walk, carry, climb, crouch, crawl, and carry or lift more than 50 pounds.
The employee is occasionally required to stand and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.-
IT Support Specialist II
4 weeks ago
Milwaukee, Wisconsin, United States Boys & Girls Clubs of Greater Milwaukee Full timeJob OverviewThe IT Support Specialist II is a key role in our organization, responsible for leveraging technology to enhance the efficiency and effectiveness of our staff, clubs, and programs. This position will work closely with our team to provide technical support and guidance to ensure seamless operations.Key ResponsibilitiesMonitor and prioritize...
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