Client Support Specialist

2 weeks ago

Anaheim, United States ViaPlus by VINCI Highways Full time
Job Overview

ABOUT VIA PLUS

ViaPlus operates within the global mobility sector, focusing on Intelligent Transportation Systems (ITS). We provide comprehensive revenue and service management solutions tailored for the transportation industry. Our advanced, single-account back-office technology supports high-volume transactions, customer service operations, and essential data analytics for efficient multimodal mobility. As a subsidiary of VINCI Highways, we prioritize technical innovation and strive to enhance the mobility experience for all users.

LOCATION: Remote options available.

SCHEDULE: Flexible Full-Time & Part-Time schedules available. Required availability:

Monday - Friday 8:00am - 6:00pm

KEY RESPONSIBILITIES

The following duties are essential to the role. Additional responsibilities may be assigned as needed:

  • Foster positive relationships with customers and colleagues.
  • Handle over 100 customer inquiries daily, both routine and complex.
  • Develop proficiency in our customer database.
  • Engage with various stakeholders across different organizational levels.
  • Propose enhancements to streamline workflows and improve profitability.
  • Encourage a strong team-oriented culture.
  • Consistently achieve productivity, schedule adherence, and quality benchmarks.
  • Identify and address individual customer needs promptly and effectively.
  • Provide detailed information regarding our products and services.
  • Maintain accurate customer records by updating account details.
  • Adhere to established communication protocols and policies.
  • Resolve service issues by clarifying customer complaints, identifying root causes, and providing suitable solutions.
  • Deliver in-person customer service to walk-in clients.
  • Comply with all company policies and procedures.
  • Exhibit professionalism and courtesy in all customer interactions.
  • Perform other duties as assigned.

QUALIFICATIONS

To excel in this position, candidates must meet the following requirements:

  • Strong phone etiquette and communication skills.
  • Dependable attendance and punctuality.
  • Passion for delivering timely and effective service to clients.
  • Detail-oriented with exceptional written and verbal communication abilities.
  • Strong interpersonal skills and empathy towards customer situations.
  • Proven customer service expertise, with the ability to cultivate and maintain client relationships.
  • Energetic, self-motivated, and quick-thinking.
  • Ability to work collaboratively in a team or independently while adapting to a dynamic environment.
  • Proficient in reading and comprehending instructions and correspondence.
  • Capable of organizing and drafting clear correspondence.
  • Aptitude for presenting information effectively in one-on-one interactions.
  • Ability to apply common sense to execute detailed instructions.
  • Competence in handling problems with a few concrete variables in standardized situations.
  • Proficient computer skills, including familiarity with Microsoft Office applications.

EDUCATION AND EXPERIENCE

  • High school diploma or equivalent (GED).
  • Previous customer service experience is advantageous.
  • Bilingual in Spanish is a plus.

WORK ENVIRONMENT

The characteristics of the work environment are representative of those an employee may encounter while performing essential job functions. Reasonable accommodations may be made for individuals with disabilities. The role requires regular use of hands for tasks, effective communication, and computer navigation. Occasional physical activities such as standing, sitting, stooping, kneeling, and lifting up to 20 pounds may be necessary. The work environment typically ranges from moderate to loud noise levels.

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