Customer Service Coordinator

4 weeks ago


Wilmington, North Carolina, United States BrightStar Care of Morris & Essex County Full time
Job Title: Customer Care Coordinator

Join BrightStar Care of Morris & Essex County as a Customer Care Coordinator and be part of a team that values serving with passion and being positive.

Job Summary

We are seeking a self-driven individual who has a passion for caring for the community and delivering premier home care service. As a Customer Care Coordinator, you will be responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), client care standards, and ensuring the branch meets or exceeds inquiry conversion goals.

Key Responsibilities
  • Manage customer care procedures and serve as point of contact for client/customer relations
  • Schedule staff to meet client care needs and minimize non-billed overtime
  • Assist with the intake of new clients and inform potential clients of our services and reasons to utilize BrightStar over other agencies
  • Develop organization goals and agency performance improvement activities
  • Administer agency policies and procedures
  • Supervise, educate and coach other field personnel, as directed by the Director of Nursing
  • Provide information for statistics, reports and records for purposes of evaluation and reporting of organization activities
  • Ensure proper maintenance of clinical records in compliance with local, state and federal laws
Requirements
  • High School Diploma required
  • Flexibility and good time management skills are essential
  • Experience with scheduling in the past; knowledge of HIPAA and healthcare office regulations
  • Excellent organization, planning, and project management skills
  • Valid driver's license; valid state required proof of auto insurance
What We Offer
  • Weekly pay with direct deposit
  • PTO
  • Great work environment

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.



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