Retail Associate: Customer Engagement and Sales Support

2 weeks ago


Boise, Idaho, United States JoAnn Full time

Overview

The primary duty of the Retail Associate is to provide an outstanding shopping experience by fostering creativity among customers and ensuring that the store is a welcoming environment. All Retail Associates contribute to sales growth through comprehensive product knowledge, creative merchandising, and precise transaction handling.

Key Responsibilities

Customer Engagement

Welcomes every customer and utilizes the F.A.S.T. service model to address their needs.

Inquires with open-ended questions to understand customers' project requirements and guides them to the appropriate product locations.

Engages in friendly discussions with customers about their projects while assisting them at the cutting counter, cash register, and throughout the sales area.

Transaction Management

Handles customer transactions at the cutting counter and cash register efficiently and courteously.

Responsible for lifting merchandise from delivery trucks, organizing items on shelves, and adhering to company protocols for inventory management.

Accurately stocks shelves in accordance with merchandising plans while maintaining high productivity and attention to detail.

Ensures cleanliness and organization on the sales floor by managing returns and promptly addressing spills or messes.

Sales Enhancement

Encourages customers to participate in store events such as classes and workshops.

Proactively boosts sales through product expertise, suggestive selling, and by cultivating strong customer relationships.

Works to minimize inventory loss by adhering to policies regarding transaction accuracy and inventory control.

Team Collaboration

Supports fellow team members in achieving collective goals set by management.

Collaborates with management and team members on various projects in a professional and friendly manner.

Assists in training new team members on customer service, transaction processes, and inventory management.

Skills and Abilities

Ability to work effectively with customers and colleagues.

Ability to maintain a safe and organized work environment.

Ability to communicate effectively in team settings.

Ability to adapt to varying work schedules based on business needs.

Physical Requirements

Must be able to stand for extended periods and walk throughout the store during shifts.

Must be able to read and comprehend written instructions and communicate verbally with customers and team members.

Must be able to lift and move items weighing up to 50 pounds unassisted.

Availability

Part-time positions require flexible availability to meet store needs, with no guaranteed hours. Full-time positions require open availability and a commitment to working an average of 36 hours per week.

Experience

No prior experience is necessary, although 1-3 years in a customer-focused role is preferred.



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