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Business Director

2 months ago

Annapolis, Maryland, United States Lincoln Financial Group Full time
About the Role

This leadership position is responsible for providing strategic direction and oversight to ensure the successful design and implementation of business metrics and analytics that drive business decisions.

The ideal candidate will lead a team of business analysts and subject matter experts to collaborate with stakeholders, provide consultative advice, and deliver actionable insights to advance growth and profitability initiatives.

Key Responsibilities
  • Maintain knowledge of current and emerging trends and developments, assess their impact, and collaborate with management to incorporate new trends and developments in current and future solutions.
  • Direct and enhance organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
  • Proactively identify and direct the implementation of process improvements that significantly reduce workloads or improve quality across the department.
  • Provide subject matter expertise to team members and internal/external stakeholders on complex assignments/projects.
  • Responsible for leading the business insights and reporting team for Workplace Solutions account management organization using data to develop actionable insights that drive strategic and operational business decisions.
  • Manage internal/external customer reporting needs, including stewardships and performance guarantees tracking.
  • Build strong relationships across the organizations to understand priorities, needs, and provide strategic recommendations.
  • Advises senior management and stakeholders on design issues, capabilities, and/or system limitations; develops and recommends remediation plans.
  • Directs the creation of dashboards & scorecards utilizing existing and newly developed metrics and performance monitoring to provide management with quantifiable gauges of business results, customer experience, renewals, and strategic initiatives.
  • Partner with teams in the development, implementation, and evolution of metrics & analytics to support changing business needs & objectives, achieve desired results, and establish new forward-looking metrics.
  • Collaborates across the data and IT organization to advocate business needs, strategic direction, and help set development priorities.
  • Acts as a subject matter expert providing support for requirements and UAT testing for the development of new data assets and analytic tools.
  • Ensures team champions analytics and educates the business to drive adoption and usage of data analytics to further business insights.
  • Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.
Requirements
  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
  • 7+ Years of experience in the insurance industry, preferably group, including business analysis and development of metrics that drive business decisions
About Lincoln Financial Group

Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services.

Lincoln Financial Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.