New Homes Field Operations Director

3 weeks ago

Annapolis, Maryland, United States Sunrun Full time
New Homes Field Operations Director Job Description

Sunrun is seeking a highly skilled and experienced New Homes Field Operations Director to join our team. As a key member of our leadership team, you will be responsible for managing all aspects of how Sunrun delivers for builders and customers in the field.

This role requires a strong leader who can create a robust program to manage installation partners, negotiate pricing, develop an onboarding program, ensure bulk material delivery programs are developed and executed well, accuracy in payments, quality of installs, timelines of reporting of activity in the field, and overall execution against the builders construction schedule.

The New Homes Field Operations Director will serve as the single point of contact for all work happening in the field and will lead the Field Managers who are the "boots on the ground" for all communities. This position reports to the Vice President, New Homes Operations.

Key Responsibilities:
  • Develop all elements of the NH Build Partners Operations Program, ensuring builder roofers are set up to successfully deliver for our collective builder customers
  • Partner with SRM install crews to ensure SRM installs are performed on time and with the right quality, and that the SRM leadership team has the forecasting details they need to ensure they are fully staffed to meet our business needs
  • Lead Sunrun Field managers to adopt process, tools, and systems that support the overall growth and development of the Sunrun New Homes business
  • Collaborate extensively with the New Homes Inside Operations team to ensure upstream and downstream processes are optimized to deliver for builders and their homeowners
  • Working cross-functionally to achieve business goals and objectives
  • Hire, train, motivate, coach and performance manage individuals to drive a highly engaged team
  • Manage timely work distribution to both roofer partners and internal SRM install crews so as to keep pace with builder expectations
  • Measures and holds the team and external parties accountable against specific, challenging attainable performance goals and celebrates achievement of departmental and individual metrics
  • Handle escalated customer issues in a timely manner
  • Ensure quality work by the field managers, SRM installers, and install partners, meets Sunrun's exacting standards
  • Partners with leadership team to align departmental goals, policies and systems with the company's objectives
  • Develops and manages team efficiencies, performance standards and expectations
  • Identifies and solves recurring issues, inefficiencies, training opportunities and process gaps
  • Provides feedback to other department leaders regarding up front processes that are creating downstream customer issues
  • Meets departmental financial objectives, P&L forecasting and analysis, and budget creation and management. Identifies cost opportunities and consistently evaluate internal vs. outsource opportunities for work distribution
  • Develops policies and processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow
  • Successfully manages effectiveness of SOX controls
  • Develops operating plans to achieve continuous improvement in business outcomes including scale and experience improvements
Qualifications:
  • Bachelor's Degree is required and an advanced degree is preferred
  • Minimum of 10 years of progressive leadership positions, at least 3 of which must be in New Homes Solar Operations
  • Demonstrated results in driving customer experience and project improvements across the team and organization – requires managing the process from ideation through implementation and measurement of results
  • Strong understanding of financial planning and analysis and budget management required
  • Direct experience with driving successful cross-functional performance and collaboration with branch/field operations and other internal teams
  • Leadership experience managing a scale size team of at least 40 employees
  • Must thrive in a fast paced and uncertain business environment due to an industry that continues to grow and evolve
  • Direct experience driving technology advancements for the team to drive scale and automation into the organization
  • High level of confidence, desire to succeed and assertiveness or business acumen
  • Proven ability to help identify emerging trends from company, market, and industry data and assist in making clear and compelling recommendations
  • A roll-up-the-sleeves approach; someone who is able to think quickly and creatively and is results-driven complemented by appropriate process orientation
  • Proven success in fostering a collaborative, positive and open communication environment for all team members
  • Proven experience managing workforce staffing level to ensure the size is adequate to achieve KPI's outlined
  • Demonstrated success in building best in class field organization and driving continuous improvements toward the end state vision
  • Proficiency in building, communicating and executing on goals and initiatives that can draw a direct line of site to the impact on the overall company goals and objectives
  • Proven focus on achieving business results while balancing employee engagement and retention of talent
  • Demonstrated ability to recruit, develop, motivate and mentor a high performing team
  • Excellent work ethic, leadership skills, interpersonal, communication and organization skills
  • Superior written and oral communication skills, with the ability to persuasively present and communicate
  • Intermediate to advanced PC proficiency, including the Google Platform (Doc, Sheet, Slide) and MS Office Excel

Physical Demands:

Primary responsibilities are executed remotely

Up to 20% of time spent traveling

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