IT Support Specialist

2 weeks ago


Hamtramck, Michigan, United States Strategic Staffing Solutions Full time
Job Title: IT Technician

Strategic Staffing Solutions (S3) is seeking a skilled IT Technician to join our team. As an IT Technician, you will be responsible for providing technical support and maintenance for our in-house IT environments.

Key Responsibilities:
  • Diagnose and resolve IT problems to ensure the stable operation of our IT systems.
  • Implement changes to IT systems and networks to improve efficiency and performance.
  • Share technical knowledge with the team to ensure seamless collaboration.
  • Perform tasks related to supporting internal and external clients and assigned IT functions.
  • Assist in identifying, analyzing, and resolving IT problems to enable clients to perform critical business functions.
  • Utilize tools to monitor, install, or repair IT equipment.
  • Provide planning and time estimates for work assignments.
  • Write reports, documentation, and technical proposals.
  • Assist in preparing and conducting presentations.
  • Help develop training and information materials.
  • Aid in establishing benchmarks related to performance metrics.
  • Promote a continuous improvement philosophy and contribute to a culture of continuous improvement within IT.
  • Use operating system principles and tools to develop effective IT solutions for process improvement.
Requirements:
  • High School Diploma or GED and 2 years of related IT experience.
  • Associate Degree in IT-related discipline and 1 year of IT-related experience.
  • Degree in an IT-related field.
  • Industry-recognized certification (e.g., CompTIA, Cisco, Microsoft).
Competencies:
  • Analytical thinking and problem-solving.
  • Customer service orientation.
  • Teamwork and collaboration.
  • Adaptability and continuous learning.
  • Effective communication.

S3 is committed to building trusting relationships and delivering solutions that positively impact our customers, consultants, and communities. We offer a dynamic work environment and opportunities for growth and development.



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