Clinical Support Specialist

2 weeks ago

Hamtramck, Michigan, United States Gateway Recruiting Full time
Job Summary:

We are seeking a highly skilled Clinical Support Specialist to join our team at Gateway Recruiting. As a key member of our clinical support team, you will provide technical clinical expertise and support to colleagues, current customers, and/or potential customers. Your primary responsibility will be to work under general direction with clinical and sales teammates to identify and capitalize on sales opportunities by creating competency, comfort, and expertise with all the Company's Chronic Pain Therapies among physicians, support staff, and customers within assigned geography.

Key Responsibilities:
  • Provide technical, clinical, and programming assistance, primarily in support of 1-2 Territory Manager(s).
  • Assist Territory Managers in after-hours call support and activities.
  • Integrate into all accounts, build trust and relationships, and establish strong rapport with customers.
  • Proficient in complex programming, and case support.
  • Work seamlessly with Territory Manager(s) allowing them increased selling time.
  • Foster high trust relationships with customers, including the regional team members.
  • As directed by sales manager, contact, visit, and interest clients and potential clients in the Company's products and address any client questions and concerns.
  • Provide medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting.
  • Develop and maintain an in-depth knowledge of assigned accounts and customers to include competitor activity.
  • Conduct evaluations and develop sales strategies for capital equipment opportunities within accounts.
  • Collect and study information about new and existing products and monitor competitor sales, prices, and products.
  • Provide feedback to providers both within the operating room setting and outside the operating room setting on the directions for use specific to implantable devices.
  • May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments.
  • Use clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort, and understanding of all the Company's Chronic Pain Therapies product line.
  • Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
  • Provide sales support, clinical in-services, training, and guidance to current or potential customers.
  • Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
  • Perform other related duties and responsibilities, on occasion, as assigned.
Requirements:

Required
  • Associate degree or technical certification; preferred Bachelor's Degree.
  • 1 - 2 years of work experience, a strong preference for working with patients in a clinical setting.
  • The ability to communicate, understand, and educate clinical data in the Chronic Pain Therapies space.
  • Strong clinical skills.
  • Excellent organizational, time management, and prioritizing skills.
  • Excellent interpersonal verbal, written, and presentation skills with the ability to effectively communicate at multiple levels and to large groups within and outside the organization.
  • Capable of building strong working relationships with internal/external customers.
  • Capable of working unpredictable schedules that may occasionally change on short notice due to operating room schedule changes and/or delays.
  • Accustomed to tight deadlines and managing multiple tasks.
  • Strong sense of urgency.
  • Ability to work in a highly matrixed and geographically diverse business environment.
  • Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
  • Ability to leverage and/or engage others to accomplish projects.
  • Strong verbal and written communication with the ability to effectively communicate at multiple levels in the organization.
  • Multitasks, prioritizes, and meets deadlines in a timely manner.
  • Ability to travel 25% within assigned region and/or outside assigned region.
  • Capable of engaging customers in selling conversations as needed and as directed by the Territory Manager.
Preferred
  • Patient interaction experience within a healthcare-related environment (Physical Therapy, medical product sales, RN, LPN)
  • Experience working in a broader enterprise/cross-division business unit model is preferred.
  • 1-3 years of experience with the Company, or in a similar chronic pain product setting or with another implantable medical device company.

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