Manufacturing Network Support Specialist
2 days ago
We are seeking a highly skilled Manufacturing Network Support Specialist to join our team at ektello. As a key member of our IT department, you will be responsible for providing end-user, network, infrastructure, and application support to our manufacturing operations.
Key Responsibilities- Provide technical support to end-users, including troubleshooting and resolving issues with network infrastructure, end-user devices, and applications.
- Support the installation, configuration, and maintenance of network devices, including routers, switches, and wireless access points.
- Collaborate with cross-functional teams to resolve IT-related incidents and ensure minimal downtime.
- Develop and maintain knowledge of ITIL concepts, including Incident Management, Change Management, and Service Desk.
- Stay up-to-date with industry trends and technologies to ensure the highest level of support for our manufacturing operations.
- 3-7 years of experience supporting end-user devices and networks in Information Technology.
- Cisco LAN/WAN infrastructure knowledge.
- Ability to develop relationships with business partners and team members through analytical skills, communication, and interpersonal skills.
- Demonstrate initiative beyond assigned work to improve output and/or assist others.
- Ability to maintain, analyze, troubleshoot, and repair end-user equipment, computer peripherals, and network connections.
- Knowledge of client hardware use, repair, and replacement.
- Knowledge of Client Operating Systems (Windows 10, Windows 11).
- A working knowledge of Microsoft Office products (SharePoint, Edge, Teams, OneDrive, OneNote, Yammer, Excel, Word, PowerPoint).
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IT Support Specialist
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IT Support Specialist
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