Technical Support Specialist for Custom Applications

4 weeks ago


Hamtramck, Michigan, United States Little Caesars Full time
Job Summary:

Little Caesars is seeking a highly skilled Technical Support Specialist for Custom Applications to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support for custom applications built by our Ilitch Technology team. Your primary focus will be on ensuring critical sports performance and player-facing technologies are achieving desired service levels. You will work closely with our venue technology, baseball performance, and Ilitch Technology systems to identify and resolve technical issues. Additionally, you will support compliance to our IT Governance process and partner with key vendors to capture technology dependencies. Your strong analytical and problem-solving skills, combined with your ability to communicate effectively with both technical and non-technical stakeholders, make you an ideal candidate for this role.

Key Responsibilities:

* Provide technical support for custom applications built by Ilitch Technology team

* Collaborate with venue technology, baseball performance, and Ilitch Technology systems to ensure critical sports performance and player-facing technologies are achieving desired service levels

* Support compliance to our IT Governance process

* Partner with key vendors to capture technology dependencies

* Analyze and resolve technical issues

* Communicate effectively with technical and non-technical stakeholders

Requirements:

* 5+ years of experience in an IT technical support role

* Strong understanding of various technologies, including hardware, software, networking, and data center technologies

* Excellent analytical and problem-solving skills

* Ability to communicate effectively with technical and non-technical stakeholders

* Strong customer service skills

Preferred Qualifications:

* Working knowledge of sports performance technologies

* Experience working in live entertainment venue or event operation environment

Work Conditions:

* Irregular and extended work hours, including nights, weekends, and holidays

* Travel as needed for special events

* Exposure to high noise levels and varying outdoor temperatures

* Ability to lift 25-50 lbs

Equal Employment Opportunity:

Little Caesars Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Reasonable Accommodations:

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process.

Privacy Policy:

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

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