IT Support Specialist
1 month ago
Strategic Staffing Solutions is seeking a highly skilled IT Service Desk Agent to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Job Summary:The IT Service Desk Agent will be the primary point of contact for clients experiencing technical issues. You will be responsible for troubleshooting and resolving technical problems, escalating complex issues to senior technicians, and providing timely and accurate logging of incidents and resolutions.
Key Responsibilities:- Provide first-level technical support to clients via phone, email, or chat
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Escalate complex issues to senior technicians as needed
- Log incidents and resolutions accurately and in a timely manner
- Meet or exceed performance goals and metrics
- Participate in ongoing training and professional development to stay up-to-date on the latest technologies and best practices
- High school diploma or equivalent required; degree in computer science or related field preferred
- Minimum 1 year of experience in a technical support role
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Competitive hourly rate
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible scheduling to meet the needs of our clients
Strategic Staffing Solutions is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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