IT Support Specialist
2 weeks ago
Strategic Staffing Solutions is seeking a highly skilled IT Service Desk Agent to join our team. As a key member of our service desk team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Provide first-level contact and incident resolution for all users with all issues
- Use advanced troubleshooting skills to resolve technical issues
- Review knowledgebase articles to ensure accuracy of content
- Provide accurate and timely logging of incidents and resolution
- Meet or exceed performance goals
- Escalate problems as appropriate following Service Desk procedures
- Approve escalation requests via chat to ensure FCR metric goals are met
- Provide next-level troubleshooting/guidance to team
- Deskside support/Concierge service
- Review knowledgebase articles to ensure accuracy of content
At Strategic Staffing Solutions, we are committed to building trusting relationships and delivering solutions that positively impact our customers, our consultants, and our communities. Our company is built on four pillars: setting the bar high, creating jobs, offering opportunities for success, and improving our communities through volunteering and charitable giving.
Benefits:- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Vacation Package
- Life & Disability Insurance Plans
- Flexible Spending Accounts
- Tuition Reimbursement
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