IT Support Specialist

2 weeks ago


Hamtramck, Michigan, United States Strategic Staffing Solutions Full time
Job Title: IT Service Desk Agent

Strategic Staffing Solutions is seeking a highly skilled IT Service Desk Agent to join our team. As a key member of our service desk team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide first-level contact and incident resolution for all users with all issues
  • Use advanced troubleshooting skills to resolve technical issues
  • Review knowledgebase articles to ensure accuracy of content
  • Provide accurate and timely logging of incidents and resolution
  • Meet or exceed performance goals
  • Escalate problems as appropriate following Service Desk procedures
Senior Service Desk Analyst Responsibilities:
  • Approve escalation requests via chat to ensure FCR metric goals are met
  • Provide next-level troubleshooting/guidance to team
  • Deskside support/Concierge service
  • Review knowledgebase articles to ensure accuracy of content
About Strategic Staffing Solutions:

At Strategic Staffing Solutions, we are committed to building trusting relationships and delivering solutions that positively impact our customers, our consultants, and our communities. Our company is built on four pillars: setting the bar high, creating jobs, offering opportunities for success, and improving our communities through volunteering and charitable giving.

Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement


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