Customer Support Liaison

3 weeks ago


Memphis, Tennessee, United States IDEXX Full time
About the Role

We are seeking a highly motivated and organized Customer Support Liaison to join our team at IDEXX. As a key member of our customer support team, you will be the primary point of contact between our customers and our laboratory services.

Key Responsibilities
  • Act as a liaison between customers and our laboratory services, providing information and resolving issues in a timely and professional manner.
  • Provide exceptional customer service, ensuring customer satisfaction and loyalty.
  • Research and resolve technical issues, troubleshoot problems, and communicate information to customers.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  • Develop and maintain deep and meaningful relationships with customers, understanding their unique needs and providing solutions to meet those needs.
Requirements
  • Highly motivated and organized individual with excellent communication and problem-solving skills.
  • Strong computer and technical skills, with the ability to learn and adapt to new systems and technologies.
  • Proven track record of providing exceptional customer service and resolving complex issues.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong written and verbal communication skills, with the ability to establish rapport quickly with customers and internal teams.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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