Service Liaison Specialist

1 week ago


Memphis, Tennessee, United States American Car Center LLC Full time
Job Summary:

The Service Liaison is a key member of our team at American Car Center LLC, responsible for resolving customer mechanical concerns. This role requires excellent customer service, interpersonal, and communication skills, as well as experience in customer service and/or the automotive industry.

Key Responsibilities:

• Receive and resolve customer inquiries regarding vehicle issues and concerns.
• Communicate timelines and expectations with customers throughout the service process.
• Review work repair orders and determine financing options with customers.
• Inform customers of financing options for service repairs.
• Process payments and complete financing loan documents.
• Meet with customers to close loan documents and payment remittance.
• Perform regular follow-ups with customers.
• Set up, monitor, and close rentals with 3rd party vendors and customers.
• Collaborate with service repair centers and warranty operations.

Requirements:

• High School Diploma or GED.
• 1-2 years of administrative work preferred.
• Basic knowledge of computer programs.
• Strong organization, decision-making, and problem-solving skills.

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