Customer Experience Director
4 weeks ago
We are seeking a highly skilled Customer Experience Director to join our team at Airgas Inc. As a key member of our organization, you will be responsible for leading the implementation of Customer Experience (CX) standards across North Division, aligning with Airgas CX objectives and improving operating metrics by promoting a business process excellence culture through Continuous Improvement (CIMP).
Key Responsibilities:
- Lead CX efforts for the North Division through coordination of CX initiatives with regional CX leads and the Corporate CX team.
- Work effectively with process/functional leaders to identify and develop CX initiatives as part of divisional, regional, or Company-wide initiatives.
- Reduce CES score for the overall division and for the regions.
- Communicate progress on CX initiatives internally to regional CX leads and to NDIV senior leadership.
Requirements:
- Bachelor's degree required.
- 5-7 years of progressive professional experience including customer experience and/or business process improvement/quality management experience.
- Experience successfully leveraging business analytics to inform decisions.
- Systematic problem solver focused on implementing solutions to solve root cause problems.
- Comfortable with out-of-the-box thinking and challenging the status quo.
- Strong ability to partner across a complex, decentralized organization and influence outcomes at all levels.
- Ability to communicate and deliver presentations with impact.
What We Offer:
- Competitive compensation.
- Comprehensive benefits package.
- Progressive parental leave package.
- 401k plan with company matching funds.
- Tuition reimbursement.
- Discounted college tuition for employees' dependents.
- Airgas Scholarship Program for dependent children.
Equal Employment Opportunity:
We are an equal opportunity employer and welcome applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability, or any other protected characteristic.
-
Independence, Missouri, United States Airgas Inc Full timeJob SummaryWe are seeking a highly skilled Director of Customer Experience and Business Process Improvement to join our team at Airgas Inc. As a key member of our organization, you will be responsible for driving customer experience and business process improvement initiatives across the company.Key Responsibilities:Lead customer experience and business...
-
Independence, Missouri, United States Airgas Full timeJob Title: Associate Director of Customer Experience and Business Process ImprovementAt Airgas, we are seeking a highly skilled Associate Director of Customer Experience and Business Process Improvement to join our team. This role will be responsible for leading the implementation of customer experience standards across our North Division, aligning with our...
-
Customer Experience Ambassador
2 weeks ago
Independence, Missouri, United States Northland Sonic Drive-Ins Full timeRole Overview:We are seeking a skilled and enthusiastic Customer Experience Ambassador to join our team at Northland Sonic Drive-Ins. As a SONIC Drive-In Team Associate, your primary responsibility will be to provide every guest with a SuperSONIC experience by delivering a warm, friendly, and fast service.Key Responsibilities:Deliver a high-quality customer...
-
Director of Surgical Services
4 weeks ago
Independence, Missouri, United States ReqOverflow Full timeJob SummaryThe Director of Surgical Services will lead the perioperative team in providing safe patient care while effectively managing operations. This role requires 24/7 responsibility for the departments.Key ResponsibilitiesIdentify and implement solutions to problems affecting the serviceParticipate in service, departmental, and hospital-wide...
-
Senior Program Director
4 weeks ago
Independence, Missouri, United States Koinonia Homes Full timeJob Title: Senior Program DirectorKoinonia Homes is a leading provider of integrated, whole-person care for individuals with intellectual and developmental disabilities (IDD). We are seeking a highly skilled and experienced Senior Program Director to join our team.The Senior Program Director will be responsible for overseeing the programmatic and operational...
-
Social Services Director
4 weeks ago
Independence, Missouri, United States The Groves Rehab and Healthcare Center Full timeSocial Services Director Job DescriptionRosewood Rehab and Healthcare is seeking a highly skilled Social Services Director to join our team. As a key member of our leadership team, you will be responsible for ensuring the highest level of physical, mental, and psycho-social well-being for our residents.Key Responsibilities:Monitor and address the mental and...
-
Nursing Department Director
3 weeks ago
Independence, Missouri, United States Burrell Behavioral Health Full timeJob Title: Director of NursingJob Summary:The Director of Nursing is responsible for overseeing the nursing staff and overall nursing operations of the healthcare facility. This includes evaluating and directing nursing associates, establishing goals for the nursing department, and creating and enforcing healthcare policies.Key Responsibilities:Evaluate and...
-
Senior Director of Finance
3 weeks ago
Independence, Missouri, United States Faber-Castell USA Full timeAt Faber-Castell USA, we are seeking a visionary and integrity-focused Finance Leader to join our growing organization.The Senior Director of Finance will lead and oversee the financial activities of the organization, ensuring compliance with financial regulations and driving financial strategy to facilitate growth and operational efficiency.This role...
-
Director of Surgical Operations
4 weeks ago
Independence, Missouri, United States ReqOverflow Full timeJob SummaryReqOverflow is seeking a highly experienced and skilled Director of Surgical Services to lead our perioperative team. The ideal candidate will have a strong background in surgical services management, with a focus on safe patient care and operational excellence.Key ResponsibilitiesLead the perioperative team in providing safe and effective patient...
-
Rehabilitation Services Program Director
3 weeks ago
Independence, Missouri, United States Centerpoint Medical Center Full timeAbout the RoleClinical leadership is key to the success of our rehabilitation unit at Centerpoint Medical Center. As a Rehabilitation Services Program Director, you will be responsible for ensuring the operational performance of the unit, developing a strong rehab team, and partnering with the Medical Director to drive clinical excellence and financial...
-
Director of Infection Prevention and Control
4 weeks ago
Independence, Missouri, United States Centerpoint Medical Center Full timeAbout the RoleCenterpoint Medical Center is seeking a highly skilled and experienced Director of Infection Prevention to join our team. As a key member of our leadership team, you will be responsible for developing and implementing policies and procedures to ensure high-quality, patient-centered care.Key ResponsibilitiesDevelop and implement infection...
-
Senior Director of Finance
4 weeks ago
Independence, Missouri, United States Faber-Castell USA Full timeAbout Faber-Castell USAFaber-Castell USA is a leading manufacturer of high-quality art supplies and creative products. We are committed to unleashing creative potential and inspiring self-expression through our innovative products and services.Job SummaryWe are seeking a highly experienced and skilled Senior Director of Finance to join our team. As a key...
-
Emergency Medicine Program Director
1 month ago
Independence, Missouri, United States HCA Physician Recruitment Full timeEmergency Medicine Program Director OpportunityCenterpoint Medical Center is seeking a highly qualified Emergency Medicine Program Director to lead their new residency program in Independence, Missouri.Key Responsibilities:Obtain initial ACGME accreditation through submission of applicationRecruit and select candidates for the residency program through the...
-
Senior Program Director
3 weeks ago
Independence, Missouri, United States Buchanan County Health Center Full timeJob SummaryThe Senior Program Director is responsible for ensuring that the intensive outpatient psychiatric program meets the highest standards of quality and excellence. This includes supervising program staff, evaluating performance, recruiting and screening new staff, and providing community education to create awareness of the program. The ideal...
-
Director of Business Intelligence and Reporting
4 weeks ago
Independence, Missouri, United States Flynn Restaurant Group Full timeDirector of Business Intelligence and ReportingBased in Cleveland, OH, the Director of Business Intelligence and Reporting will lead our Business Intelligence function across Flynn Group's seven brands, seven departments, and two international markets.Reporting to the VP of Business Intelligence and Value Creation, they will be a key thought partner in...
-
Broadcast Technical Director Internship
3 weeks ago
Independence, Missouri, United States AEG Full timeThe Kansas City Mavericks are seeking a highly motivated and detail-oriented intern to join their team as a Broadcast Technical Director. This internship provides a unique opportunity to gain hands-on experience in the broadcast industry, working closely with experienced professionals to deliver high-quality events.Key Responsibilities:Prepare digital assets...
-
Server - Dining Experience Specialist
3 weeks ago
Independence, Missouri, United States The Fountains at Greenbriar Full timeWe are seeking a skilled and compassionate Senior Server to join our team at The Fountains at Greenbriar. As a key member of our dining service team, you will play a vital role in providing exceptional service to our residents.Our ideal candidate is a team player with excellent communication skills, a warm and welcoming demeanor, and a passion for delivering...
-
Program Director
3 weeks ago
Independence, Missouri, United States Sevita Full timeSevita Mission-Driven RoleAt Sevita, we believe every person has the right to live well and deserves a fulfilling career. As a Program Director, you will join a mission-driven team and create relationships that motivate us all every day.Key Responsibilities:Manage the day-to-day operations of one to four programs in a community, including organization and...
-
Customer Service Representative
4 weeks ago
Independence, Missouri, United States Walgreens Full timeJob Summary:As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers. Additionally, you will...
-
Customer Service Representative
4 weeks ago
Independence, Missouri, United States Bass Pro Shops Full timeJob Summary:The Greeter is responsible for providing exceptional customer service and creating a welcoming atmosphere for all customers. This role involves greeting and acknowledging customers, handling merchandise with care, and providing information and direction to customers. The ideal candidate will have excellent communication skills, a strong...