Customer Experience Specialist

3 weeks ago


Independence, Missouri, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team to achieve business objectives.

Key Responsibilities
  • Customer Experience: Greet every customer with a smile, use the F.A.S.T. service model to meet their needs, and engage in friendly conversation to build strong relationships.
  • Sales and Merchandising: Process transactions efficiently, maintain a high level of productivity, and stock shelves accurately according to planogram.
  • Leadership and Teamwork: Assist the Store Management team with leading the store team, observing and coaching individuals, and performing operational duties.
Requirements
  • High School Diploma or equivalent
  • 1+ years of supervisory experience in a customer-centric environment
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
What We Offer
  • Competitive hourly rate
  • Opportunities for career growth and advancement
  • Benefits package, including medical, dental, and vision insurance
  • Tuition reimbursement and team member discount

JOANN Stores is an Equal Employment Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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