Hotel Front Desk Representative

2 months ago


Big Timber, Montana, United States Town Pump Full time
Hotel Front Desk Agent

The Town Pump Hotel Group is seeking a highly motivated and customer-focused Hotel Front Desk Agent to join our team. As a representative of our brand, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Guest Transactions: Process guest arrivals, departures, and requests in a timely and professional manner.
  • Front Desk Operations: Manage front desk operations, including cash handling, credit card transactions, and data entry.
  • Communication: Communicate effectively with guests, teammates, and management to resolve issues and provide excellent service.
  • Teamwork: Collaborate with colleagues to maintain a clean and organized front desk area, ensuring a positive experience for guests.
  • Security: Maintain secure master key control, cash control, and confidentiality of guest and company information.
  • Additional Duties: Perform various tasks, including cleaning public areas, assisting with breakfast service, and folding laundry, as needed.

Town Pump offers a comprehensive benefits package, including 401(K), health insurance, paid time off, and education reimbursement benefits. We are an equal employment opportunity employer, committed to diversity and inclusion.


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