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Hotel Front Desk Representative

2 months ago

Big Timber, Montana, United States Town Pump Full time
Hotel Front Desk Agent

The Town Pump Hotel Group is seeking a highly motivated and customer-focused Hotel Front Desk Agent to join our team. As a representative of our brand, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in, check-out, and billing processes.

Key Responsibilities:
  • Guest Transactions: Greet guests warmly and efficiently process check-in, check-out, and billing requests, ensuring accuracy and attention to detail.
  • Operational Knowledge: Possess a solid understanding of hotel operations, including data entry, multi-line phone systems, and cash handling procedures.
  • Communication: Communicate effectively with teammates, management, and guests, maintaining a professional and courteous demeanor at all times.
  • Flexibility: Demonstrate adaptability and flexibility in work schedules, ensuring the best possible experience for each guest.
  • Security and Confidentiality: Maintain secure master key control, proper cash control, and confidentiality of guest and company information.
  • Additional Duties: Perform tasks such as cleaning public areas, assisting with breakfast service, and folding laundry, as needed.

Town Pump offers a comprehensive benefits package, including 401(K), health, dental, and vision insurance, health savings, and education reimbursement benefits. We are an Equal Employment Opportunity employer, committed to diversity and inclusion.