Front Desk Ambassador
1 month ago
The Front Desk Agent is a key member of our team, responsible for delivering exceptional guest experiences from arrival to departure. This role requires a warm and welcoming demeanor, with a focus on creating personalized memories for our guests.
Key Responsibilities- Provide outstanding customer service and telephone etiquette, ensuring a seamless guest experience.
- Host and welcome guests with a friendly and sincere demeanor, setting the tone for a memorable stay.
- Assist with guest check-in and out processes, including folios, invoicing, and billing, ensuring accuracy and efficiency.
- Think creatively to identify and resolve guest stay areas of opportunity, exceeding expectations and building loyalty.
- Collaborate with department leaders and hourly associates to ensure a personalized and seamless guest experience.
- Maintain accurate records and be knowledgeable about hotel services and local surroundings to provide informed responses to guest inquiries.
- High School Diploma or equivalent, Bachelor's Degree preferred.
- Minimum of two years' experience in a hotel operations environment.
- Minimum of two years' experience in customer service.
- Basic math skills and ability to accurately handle billing.
- Excellent communication and interpersonal skills, with the ability to speak, read, write, and understand English fluently.
- Advanced skills in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
This role requires standing and walking for extended periods, with the ability to lift up to 15 pounds and perform tasks that involve bending, stooping, and stretching.
Montage International is an equal opportunity employer and welcomes applicants with disabilities. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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