Front Desk Operations Manager

7 days ago


Big Sky, Montana, United States Montage International Full time

At Montage International, we're passionate about delivering exceptional guest experiences. As a Front Desk Assistant Manager, you'll play a key role in ensuring our hotel's front desk operations meet the highest standards. Your responsibilities will include leading and working with the team, guaranteeing staff are briefed on important information, and staying informed about community offerings to provide an exceptional guest experience. You'll also be responsible for maintaining new procedures for Guest Relations operations, communicating and developing front desk associates, and performing additional duties as assigned. If you're a motivated and organized individual with excellent customer service skills, we encourage you to apply. We welcome applicants with disabilities and provide reasonable accommodations as needed. Please discuss with our hiring managers during our selection process. We maintain a drug-free workplace and perform pre-employment substance abuse testing. In the United States, we're proud to be an EEO employer M/F/D/V. The Front Desk Assistant Manager will be flexible, proactive, resourceful, efficient, and always act with a high level of professionalism. The ideal candidate will have a college degree, 1-2 years of leadership experience in a luxury hotel, exceptional guest recovery skills, and the ability to translate those skills to associate development. They will also have excellent organizational and time management skills, strong knowledge of MS Office, and a positive attitude. The position requires walking and standing most of the working day, with the ability to lift up to 35 lbs on a regular basis. We're committed to providing a learning environment and integrating company values throughout all interactions.



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