Customer Service Representative
1 day ago
**Job Summary**
Front Door LLC is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Home Warranty Specialist, you will play a critical role in ensuring our customers receive exceptional service and support.
**Key Responsibilities:**
- Interpret home warranty plans and contract coverage to resolve customer inquiries
- Authorize repairs or replacements of covered systems or appliances
- Negotiate pricing with contractors
- Coordinate follow-up with customers or contractors to ensure issues are resolved satisfactorily
- Inform customers of non-covered claims and explain the reason why
- Provide technical knowledge and expertise to colleagues
**Requirements:**
- High school diploma or equivalent required
- Prior customer service or related experience preferred
- Experience with HVAC and other mechanical systems highly desirable
**What We Offer:**
- Comprehensive training program
- Competitive compensation package
- Opportunities for advancement and career growth
- Medical, dental, and vision coverage
- Short- and long-term disability insurance
- Paid time off
**About Us:**
Front Door LLC is a leading provider of home service plans, serving over two million customers across the United States. We are committed to delivering exceptional service and support to our customers, and we are seeking a talented and dedicated individual to join our team.
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