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Customer Service Representative

2 months ago

Greenville, South Carolina, United States Auro Hotels Full time

Job Summary

Auro Hotels is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, handling phone inquiries, and ensuring a seamless experience for all hotel operations.

Key Responsibilities:

  • Answer all incoming calls in a pleasant and professional manner
  • Use a positive, clear speaking voice, listen to guest requests, and respond with appropriate action
  • Route calls, transfer information, and handle administrative duties
  • Maintain effective communication within Front Office and related departments
  • Stay aware of issues relating to front office and general hotel operations
  • Attend meetings as scheduled and apprise management of any concerns or suggestions
  • Adhere to safety, security, and emergency procedures

Requirements:

  • Excellent phone communication skills
  • Strong attention to detail and ability to multitask
  • Warm and welcoming voice, positive attitude, and knowledge of hotel operations
  • One to two years of previous experience in a relevant administrative position

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Language: English (en-US)