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Customer Service Representative II

2 months ago

Greenville, South Carolina, United States BlueCross BlueShield of South Carolina Full time

Job Summary: We are seeking a highly skilled Customer Service Representative II to join our team at BlueCross BlueShield of South Carolina. As a Claims Advocate II, you will be responsible for responding to customer inquiries in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or in-person, providing accurate and helpful information to resolve issues.
  • Perform research as needed to resolve complex customer inquiries.
  • Review and adjudicate claims to ensure accurate and timely processing.
  • Collaborate with internal stakeholders to resolve customer issues and improve overall customer experience.
  • Stay up-to-date on company policies, procedures, and regulatory requirements to ensure compliance.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of customer service experience, preferably in a healthcare or insurance setting.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.