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Customer Engagement Specialist

2 months ago

Franklin, North Carolina, United States Mountain Credit Union Full time

Join Our Team

Become a part of Mountain Credit Union as a Full-Time Client Service Associate and play a crucial role in delivering outstanding service to our members daily. In this position, you will engage with members, address their financial inquiries, and assist them in achieving their financial aspirations. Your commitment and reliability will greatly enhance the member experience, fostering relationships grounded in trust and satisfaction.

About Us

At Mountain Credit Union, we embody the principle of People Helping People. We offer financial services to our community, serving the region with local decisions and superior customer support.

Your Responsibilities

As a Client Service Associate, you will serve as the initial point of contact for our members, helping them with account inquiries, processing financial transactions, and providing guidance on loans, deposits, and fraud prevention. Your role will involve cultivating strong relationships with our members by promptly and accurately addressing their concerns, ensuring their financial needs are met effectively. Your commitment to excellence and integrity will contribute to the professional and innovative culture of our organization.

Qualifications for Success

To thrive as a Client Service Associate at Mountain Credit Union, candidates should exhibit exceptional attention to detail, an understanding of complex regulations and procedures, and proficiency in various software and tools. Strong interpersonal skills and the ability to empathize with members' financial concerns are essential for success in this role. The ideal candidate will be customer-focused, capable of navigating intricate situations with professionalism, and demonstrate a genuine desire to enhance the overall member experience. If you are a proactive individual with a passion for outstanding customer service and a keen eye for detail, we encourage you to consider this rewarding opportunity.

Essential Skills Required:

  • Strong attention to detail and understanding of complex regulations and procedures.
  • Excellent interpersonal skills and the ability to empathize with members.