Customer Experience Specialist II

1 day ago


Franklin, Indiana, United States Berry Global Full time
Overview

Berry Global is seeking a highly skilled Customer Experience Specialist II to provide daily support for customer accounts and ensure the effective execution of customer needs.

This role requires partnerships with multiple functional areas within Berry to ensure customer requirements are achieved at a professional level.

Key Responsibilities
  • Manage top-tier level accounts and proactively engage customers to better understand account needs and challenges.
  • Participate with departmental and cross-functional teams and projects, and mentor new team members.
  • Perform other related duties as assigned.
Requirements
  • Ability to make fact-based decisions and understand the impact on customers and business.
  • Demonstrates professional verbal and written skills in a fast-paced environment.
  • Ability to perform independently with minimal supervision and multi-task, prioritize, and manage time effectively.
  • Fluent in all required databases, programs, portals, and operating systems necessary for internal and external support.
  • College degree or equivalent work experience required.
About Berry Global

Berry Global is a leading global supplier of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets.

We operate over 290 manufacturing facilities worldwide, on six continents, and employ over 48,000 individuals.

Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion.

We are committed to our mission of Always Advancing to Protect What's Important.



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