Senior Travel Partner

4 weeks ago


Franklin, Tennessee, United States Loews Customer Engagement Center and Distribution Services Full time
Job Description

At Loews Hotels & Co, we are seeking a highly skilled and detail-oriented Senior Travel Partner to join our Customer Engagement Center and Distribution Services team. As a key member of our billing services team, you will play a critical role in ensuring the timely and accurate processing of third-party invoices and payments.

Key Responsibilities:

  • Review and audit third-party invoices for accuracy and completeness
  • Communicate directly with hotel properties, joint venture partners, and third-party companies to resolve billing discrepancies
  • Validate and organize complex wholesale, tenant, rental, membership, corporate, VIP, and unique billing requests
  • Apply payments in hotel property management systems as specified on remittances
  • Collaborate with other billing services and hotel team members to resolve guest billing disputes

Requirements:

  • Ability to work cooperatively with others and maintain confidentiality
  • Ability to read, write, and speak English effectively
  • Ability to communicate effectively both written and verbally
  • Ability to work effectively, maintain composure, and make decisions in stressful situations
  • Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines

Preferred Qualifications:

  • High school diploma or GED equivalent
  • Minimum 6 months of service in a third-party billing clerk role or 1-2 years of customer-facing work experience in a hospitality or finance environment

Loews Hotels & Co is an Equal Opportunity Employer


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