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Senior Manager of Retail Banking Relationships
2 months ago
Overview:
The Senior Manager of Retail Banking Relationships is tasked with guiding teams of sales and service experts across multiple branch locations to achieve and surpass all sales objectives and client satisfaction benchmarks.
Provide mentorship, training, and professional development to all branch personnel, ensuring unwavering dedication to the Bank's Core Values and overarching business goals.
Deliver financial service offerings to both existing and prospective clients while fulfilling established sales and deposit targets, all while adhering to regulatory standards within the assigned branches.
Maintain a strong emphasis on enhancing current client relationships, driving external business development, and engaging with the community to maximize branch growth, profitability, and the Bank's reputation.
Responsibilities:
The following outlines management's interpretation of essential functions for this position but does not limit the tasks that may be assigned.
Management reserves the right to assign or reassign duties and responsibilities at any time for reasonable accommodation or other reasons.
Contributes to the ongoing growth and profitability of the branch or branches by actively identifying and pursuing new business opportunities while ensuring exceptional client retention and experience.
Collaborate closely with all business partners to ensure comprehensive client relationship management and the achievement of all production targets for the branch or branches.
Maintain a prominent presence within the local community through active participation and leadership roles in various professional organizations and community initiatives.
Focus on innovative branch strategies to promote growth, client retention, and the accomplishment of annual production goals and key objectives.
Develop staff for career advancement; manage employee performance and development within the branch or branches to foster high performance, teamwork, and positive morale.
Conduct weekly sales meetings and daily evaluations of client interactions, ensuring that clients receive outstanding service and that effective relationship-building techniques are employed.
Conduct individual coaching sessions with each branch team member.
Manage the relationship-building and client experience processes, follow-up activities, and referral lead generation through active utilization of the Bank's CRM System.
A leader in the development, expansion, and management of consumer and business account relationships within a branch or branches, focusing on meeting clients' financial needs.
Ensure that the products and services recommended to clients are well-suited to their needs. Build the relationship as appropriate.
Possess a foundational understanding of Cash Management Products and Services.
Measure service levels against client experiences and expectations.
In performing respective duties, maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security, and bank policies.
Overall accountable for the financial and operational performance of their branches.
Perform other duties as assigned.
Responsible for interviewing, hiring, evaluating performance, and administering disciplinary actions for staff within the assigned branch or branches.
Qualifications:
A Bachelor's degree or equivalent professional training is required.
Minimum of 5 years' experience in banking or a financial institution is required, with at least 3 years in a supervisory role.
Knowledge of the bank's products, services, sweep accounts, concepts & techniques, and cash management services.
Ability to model relationship-building techniques and effectively cross-sell.
Ability to resolve client inquiries and/or complaints.
Ability to manage staff and address conflicts.
Ability to foster open communication, deliver presentations, and demonstrate listening, speaking, and written communication skills.
Ability to answer questions effectively, build client relationships, and establish internal and external networks.
Ability to act with integrity, demonstrate adaptability, commitment to work, and maintain a positive performance in all situations.
Working knowledge of Microsoft Excel, Word, Access, and Outlook.
Ability to interact effectively and tactfully with all levels of the Bank.
Ability to read, write, and speak clearly.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, use tools or controls, reach with hands and arms, talk and/or hear.
Specific vision abilities required by the job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
SUPERVISORY RESPONSIBILITY:
Directs the work of others, including planning, assigning, scheduling, and reviewing work, ensuring quality standards. Is responsible for hiring, terminating, training and developing, reviewing performance, and administering corrective action for staff. Plans organizational structure and job content.
