Senior Customer Service Associate

2 weeks ago


Franklin, North Carolina, United States Enterprise Holdings Full time

Position Overview:

Enterprise Mobility, the parent company of the renowned car rental brands, is recognized as a leading employer in the automotive rental and leasing sector. We are dedicated to our mission of becoming the most trusted mobility provider in the industry.

The role of Senior Customer Assistance Representative (CAR Sr) is pivotal in delivering exceptional service to both internal and external clients. This position primarily involves face-to-face interactions, ensuring that all customer needs related to rentals and branch services are met efficiently. The CAR Sr will receive comprehensive training and gain practical experience to effectively support customers and provide administrative assistance in a bustling branch environment.

Key Responsibilities:
As a Senior Customer Assistance Representative, your duties will include:

  • Handling incoming inquiries, including reservations, rate information, and general customer questions.
  • Managing outgoing calls for follow-ups and other assigned tasks.
  • Delivering outstanding customer service by assessing rental needs both in-person and via phone.
  • Welcoming customers warmly and assisting them promptly.
  • Providing guidance and support to customers as needed.
  • Evaluating the condition of vehicles upon return.
  • Processing vehicle returns and managing check-in procedures.
  • Promoting the company’s services while ensuring safe and courteous transportation of customers.
  • Communicating rental terms, vehicle features, and additional services effectively.
  • Potentially offering optional protection products and upgrades.
  • Reporting any vehicle issues and maintenance needs to management.
  • Cleaning vehicles as necessary, ensuring they meet company standards.
  • Performing various administrative tasks, including billing support and report generation.
  • Executing additional job-related duties as assigned.

Qualifications:
To be considered for this role, candidates must meet the following criteria:

  • Minimum age of 18 years.
  • High school diploma or GED required; some college education preferred.
  • At least one year of prior experience in customer service or administrative support.
  • A valid driver’s license with a clean driving record.
  • No drug or alcohol-related convictions in the past five years.
  • Authorized to work in the United States without the need for sponsorship.
  • Availability to work the specified schedule.

Enterprise Holdings is an Equal Opportunity Employer/Disability/Veterans.



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