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Quality Assurance Associate

2 months ago

Franklin, North Carolina, United States Food Lion Full time
Job Summary

We are seeking a highly motivated and detail-oriented Quality Assurance Associate to join our Retail Operations team at Food Lion. As a Quality Assurance Associate, you will play a critical role in ensuring that our stores maintain the highest standards of quality and cleanliness, providing an exceptional shopping experience for our customers.

Key Responsibilities
  • Maintain a clean and safe shopping environment by adhering to our standard practice manual and minimizing shrink through proper utilization of standard practice.
  • Provide excellent customer service by maintaining an atmosphere of enthusiastic customer awareness, with a primary emphasis on fast, friendly, and accurate service.
  • Courteously and helpfully interact with other associates, vendors, and customers.
  • Perform daily cleaning tasks, including sweeping and cleaning floors, and maintaining the store's mop room.
  • Identify and implement more efficient ways to perform tasks, reducing costs and improving labor productivity.
  • Follow QA daily checklists and sanitation standards set by Food Lion, as well as current Standard Practices regarding cleanup of Hazardous Waste products.
  • Understand and adhere to company guidelines, policies, and standard practices, including Food Safety and Workplace Safety guidelines and procedures.
  • Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
  • Ensure compliance with local, state, and federal regulations.
  • Wear the Food Lion uniform complete with name badge, when on duty, and maintain a neat and clean appearance while adhering to the Food Lion dress code.
  • Successfully complete Computer-Based Training (CBT), Training Packet, and Training Aid courses.
  • Perform all other duties as assigned.
Requirements
  • High school graduate or equivalent preferred.
  • Excellent interpersonal, organizational, communication, and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to use technical information to solve problems.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements
  • Ability to use computers and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.
Equal Employment Opportunity

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression, or any other characteristic protected by law.